Best ServiceNow Certifications for Beginners
CSA is the clear starting certification for most ServiceNow beginners. CAD is the next choice for developers; CIS credentials make sense when you know the product area you want to implement.
Start with the platform foundation, then specialize.
CSA is the clear starting certification for most ServiceNow beginners. CAD is the next choice for developers; CIS credentials make sense when you know the product area you want to implement.
ServiceNow credentials worth comparing
Certified System Administrator (CSA)
Administer and configure ServiceNow.
Certified Application Developer (CAD)
Build and extend applications.
Certified Implementation Specialist (CIS)
Implement a specific ServiceNow product.
Best ServiceNow Certifications for Beginners questions
What is the best first ServiceNow certification?
CSA. ServiceNow's current blueprint positions it around configuring, implementing and maintaining the platform.
Should beginners take CAD?
Only after they understand the platform and want application development.
What is CIS?
Certified Implementation Specialist is a family of product-specific implementation credentials.
Do ServiceNow exams expire after registration?
Once registered, ServiceNow currently requires candidates to schedule and complete the exam within 90 days.
Are ServiceNow exams expensive?
ServiceNow's 2026 community guidance lists CSA/CAD/CAS at $300 and CIS exams at $450, but candidates should verify current pricing in ServiceNow University.
Are official practice tests available?
Yes. ServiceNow University began rolling out official MeasureUp practice tests in 2026, starting with CSA and selected CIS credentials.